Do you have questions? Dig in! We have answers.
I am a designer or artist
There are three subscription plans with different fees, so you can choose what suits your business the best. Check out our subscription plans!
Shipping is done by designers themselves. The designer also chooses the shipping method as well as the price. Once an order is placed, the seller is responsible for the delivery of the order within the time they have defined.
Payments are done on a weekly basis, or in other words, every week you get paid for the products you sold the previous week.
No you don’t have to be Croatian to sell on Lokl! We don’t restrict a nationality or country of residence as long as you comply with the rest of the requirements.
To start selling you need to fill your designer profile and upload your products. Simple as that!
To sell on Lokl, you do not need to physically sign a traditional contract. Instead, by accepting Lokl’s terms and conditions during the registration, you are effectively entering into a binding agreement with Lokl. This digital acceptance serves as your electronic signature and signifies that you agree to adhere to all the rules, policies, and obligations outlined in the terms and conditions. This process simplifies the contractual agreement, making it more convenient and efficient for both sellers and Lokl, while ensuring that all legal requirements are met.
Lokl is a platform for small designers that produce their own products. We don’t accept mass manufactured products, copyright infringement or AI generated digital products. If you want to sell on Lokl you should have a legal business entity (LLC, DOO, OBRT or equivalent in your country) and also you need to have an established bank account for all the money you will receive. The designer should be able to ship their products once they receive an order.
We have a submission form on our website where you can share your portfolio and a brief description about yourself and your work. Our team reviews every submission carefully and will get in touch with you if we believe your artwork is a good fit for our platform.
Yes, you should have a legal business entity (LLC,JDOO, DOO, OBRT or equivalent in your country). If you have questions about your eligibility feel free to contact us and we will sort it out for you!
Yes you can, we have an option for selling digital art and products. As long as they are original works and are not AI generated, you can sell your digital artworks, photographs, designs, books, etc.
Registration process is simple. You sign up as an artist and get reviewed by the Lokl team. If your profile complies with Lokl terms and conditions your application will be accepted. After that you set up your profile, upload the products and start selling!
Returned orders and refunds are reviewed by the designer themself and the Lokl team.
The customer should fill in the request for the return in their customer profile. Customer should present the reason, and the proof for the stated reason of return. After the reason for the return and proof are reviewed by a designer and Lokl team refund can be granted. Details of the return and refund process are discussed based on each individual case.
If the customer is not registered they can contact our support team for returns and refunds here.
I am a customer
You can review the status of your order on your account panel, there an order can be marked as shipped and can even include a tracking number. If it has been too long and you have not received your order or notification that it has been shipped, feel free to contact us here.
The origin of the product shipment is stated on each individual product by the seller. Every seller can ship from a different location depending on their origin and place of business.
Of Course you can if you are a small designer that produces their own products. We don’t accept mass manufactured products, print on demand or AI generated digital products. If you want to sell on Lokl you should have a legal business entity (LLC, DOO, OBRT or equivalent in your country) and also you need to have an established bank account for all the money you will receive. The designer should be able to ship their products once they receive an order.
We have a submission form on our website where you can share your portfolio and a brief description about yourself and your work. Our team reviews every submission carefully and will get in touch with you if we believe your artwork is a good fit for our platform.
As Lokl we try our best to ensure that the artists and craftspeople on the platform provide a good quality of service and product by our selection methods. Nevertheless it is true that crafted products can have some variability in regards with quality. If you feel like the product that you have received is not up to the standard that the seller is promising, you can contact us to resolve the issue. An investigation can be initiated if there is reason to suspect intentionally poor quality or false advertising.
Order returns and refunds are reviewed by the designer themself along with the Lokl team.
You should fill in the request for the return in your customer profile. You should present the reason, and the proof for the stated reason of return. After the reason for the return and proof are reviewed by a designer and the Lokl team refund can be granted. Details of the return and refund process are discussed based on each individual case. So if both designer and Lokl team don’t find the reason for the return valid, return and refund can be declined.
If you are not a registered customer you can contact our support team for returns and refunds here.
Each product is shipped by the designer that produces the product, They are not shipped from the big warehouse but by the designers themself. Each designer has a specific shipping price that is stated at the product page, and the designer profile. That is why you can find multiple shipping items in your total if you are buying from more than one designer at the same time.
We accept any of the following credit and debit cards: Visa, Mastercard, American Express and Diners Club. Unfortunately we are not able to accept bank transfers or cash on delivery for safety and tax reasons.
Most of the designers ship outside Croatia. On each product page, as well as at the designer page you can find out where they ship to and what the shipping prices are.
If the refund is granted money will be sent after the product is returned to the designer. You will be noted when the product you returned is delivered and when the back payment is done. We can’t promise a specific refund time since it depends on the return shipment and bank transaction process but we will be transparent about the process and inform you each step of the way.
Still have questions?
Feel free to contact us on [email protected] or on the Contact us page. We would gladly schedule a call and discuss what the best option is for you!
Do you need support ?
If you are struggling with your order, contact our customer support. We are here to help (:
